Please check on the respective explorer to find out, whether your transaction is successful.
If the transaction is confirmed, there may have been a delay and we suggested you to wait for a while longer. Otherwise, you can contract our customer service [email protected] to submit a request investigate.
If the transaction failed, you should contract your exchange for help.
If this transaction is initiated from HyperPay wallet to exchange, you can contract our customer service [email protected] to investigate the issue.
Typing your transaction address into different blockchain websites, you can easily find your transaction details.
At the moment, HyperPay is using these blockchain websites：
BTC related tokens can find on blockchain.info
QTUM related tokens can find on qtum.info
ETH related tokens can find on etherscan.io
Hcash related tokens can find on explorer.h.cash
BCC related tokens can find on blockchair.com/bitcoin-cash/blocks
UBTC related tokens can find on www.ub.com/explorer
NEO related tokens can find on neotracker.io
LCH related tokens can find on explorer.litecoinca.sh
If it isn't in your inbox, check your Junk. Otherwise, you can contact our customer service [email protected] for help.
HyperPay service can receive token PoS income and redistribute it to our users. PoS time and revenue distribution will be equal to the official announcement of the corresponding token. Currently, HyperPay wallet supports Hcash, Dash and Qtum tokens
For example, for the 1st PoS income, Hcash's PoS revenue will be confirmed with a 24-hour and issued on the next day as same as Dash. However, Qtum is different and users need to wait 48-hour to confirm and 48-hour distribute duration. It means that users will wait 96 hours to claim the 1st PoS income. When user withdrawal these tokens, they will receive an extra PoS income as compensation.
After 1st PoS income, the distribute date for Hcash and Dash is 1 day and the distribute date for is 2 days.
The token price displayed in the HyperPay mobile wallet is obtained from independent trading platforms. If the trading platform system is unavailable due to circumstances, the price in the wallet may be displayed as 0 or incorrectly. The HyperPay service will keep trying to it as soon as possible and restore the correct price.
Users can lock Hcash and receive revenue, the exact rates are different for different time duration and calculated pro-rata based on our best estimate. However, users can’t get the Pos income at the same time. Therefore, users can choose a suitable way.
Users can obtain our official news from following channels:
WeChat customer service: hyperpay
Telegram English group: hyperpayofficialenglish
Telegram Chinese group: hyperpaychinese
For business cooperation, please contact the official team: [email protected]